Privacy policy

What we collect

Identifiers and contact information: first, maiden and last name, alias, username, date of birth, Social Security number, driver’s license or other government ID, identifiers for family members, current, previous and billing addresses, email addresses, phone numbers, and emergency contacts.

Financial and commercial information: bank account and routing numbers, credit or debit card numbers, payment details and history, and your employer, salary and employment status.

Household information: vehicle details (type, make, model, year, color and license plate) and pet details (name, type, breed, color, weight, age, license number, vet information, vaccination and rabies records, and microchip details), plus characteristics of protected classifications such as sex or gender, marital status and age.

Online and communications information: IP address, browser type and version, time zone and location settings, browser plug-ins, operating system and platform, how you use the services, call and video recordings, and your marketing preferences and communications.

Sensitive personal information, including a Social Security number, driver’s license or other government ID, is used or disclosed only as the law permits, such as to provide goods and services or verify your information.

About this policy

This is the Vintage Pads Property Management Privacy Policy, effective June 2023 and last reviewed June 2023. It is the Willow Bridge Property Company Privacy Policy: “Willow Bridge,” “we,” “us” and “our” mean Willow Bridge Property Company, Willow Bridge Property Company LLC, WB Resident Services LLC and all of their affiliates, subsidiaries, parents, members and managers. It covers any use of their websites and software applications, whether operated by them or on their behalf.

How we collect it

You give us personal information when you fill in a form, submit a request for information or guest card, fill out a rental application, sign a lease, create a Resident Portal account, request maintenance, attend our events, call, email or text us, or submit a review or testimonial.

We also receive and store information automatically when you use our services, such as IP address, browser type, internet service provider, referring and exit pages, operating system, date and time stamps and clickstream data, and, from mobile devices, device ID, location data and device type. Cookies help us understand how long you spend on a page and which pages interest users; you can turn them off in your browser, though some features may not work properly.

We collect information from third parties, including service providers such as online application and management platforms, email platforms and social media platforms, and advertising partners who host forms where you request information. We use Google Analytics cookies to understand website visitors and traffic. We do not currently respond to Do Not Track browser signals.

How we use it

Our primary purpose is to provide the products and services you request, including processing rental applications, running credit checks, verifying information, generating leases, providing maintenance and repair services, obtaining payment and managing our properties. We also use it for marketing, for internal business purposes such as analyzing and improving our services, to protect our legal interests, to comply with legal requirements, enforce lease terms and prevent fraud, and for purposes disclosed when you provide it.

How we disclose it

We disclose personal information only as described in this policy: to service providers who perform business services for us and may not sell it, to Willow Bridge’s parent company, subsidiaries and affiliates, in business transactions such as a sale or merger, when required by law or legal process, and when you instruct us to. Disclosures to service providers and affiliates in the past twelve months covered every category of information listed above.

We have not sold any personal information in the past twelve months. We have “shared” personal information with third-party advertising partners to serve you ads as you browse the internet. You can opt out through the Your Privacy Choices link, or by turning on the Global Privacy Control in your browser. Willow Bridge has no actual knowledge of any sale or sharing of personal information of people under 16.

How long we keep it

We keep personal information only as long as reasonably necessary for the purposes we collected it, including legal, regulatory, tax, accounting or reporting requirements, and longer if there is a complaint or a prospect of litigation. We weigh the amount, nature and sensitivity of the data, the risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes another way.

California privacy rights

Under the California Consumer Privacy Act, California residents have the right to know what personal information we collected in the last 12 months (no more than twice in 12 months), to delete it, to correct it, to opt out of its sale or sharing, to limit the use and disclosure of sensitive personal information, and to non-discrimination for exercising these rights. Some rights are subject to exceptions; for example, we may deny a deletion request when we need the information to complete a transaction, detect fraud or security incidents, or comply with a legal obligation.

Under California Civil Code Section 1798.83, you may request information about our disclosure of personal information to third parties for direct marketing. Email WillowBridgeCCPASupport@lpsi.com with CALIFORNIA PRIVACY RIGHTS in the subject line, with your first and last name, mailing address and email address. You may make this request once per calendar year.

Colorado privacy rights

Under the Colorado Privacy Act, Colorado residents have the right to confirm whether we process their personal information and to access it, to receive it in a portable format (no more than twice a year), to correct it, to delete it, and to opt out of targeted advertising, the sale of personal information and profiling. We do not sell personal information or engage in profiling. You may appeal a refusal to act on a request within 45 days of receiving the decision.

Exercising your rights

Submit a request by calling the toll-free number 888-597-6599 or through the online request form. You may also use the Your Privacy Choices link, or the Global Privacy Control in your browser, to opt out of sharing for targeted advertising. These rights apply only to California and Colorado consumers. You or a person you authorize may make a verifiable request; an authorized agent needs your signed written permission and you must confirm it directly with us.

A request must include your full legal name and phone number and describe the request in enough detail for us to respond. We call the phone number provided to verify your identity. We aim to respond within 45 days, or up to 90 days with notice, and do not charge a fee unless a request is excessive, repetitive or manifestly unfounded.

Children

The services are intended for adults and are not directed toward children, minors or anyone under 18. If you are under 13, you are not authorized to provide personal information. We do not sell the personal information of a child under 13 that we receive from a parent or guardian.

Questions about this policy

Email corporate@willowbridgepc.com or call 214-740-3300.

Services and hosts

Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.

Service	Host	Purpose	When
Cloudflare	livevintagepads.com	Hosts this site and records standard request logs.	Every page
OpenFreeMap	tiles.openfreemap.org	Map tiles, map fonts and style data on the Neighborhood page.	On the Neighborhood page
Online application	vintagepadsapt.prospectportal.com	Runs the rental application.	When you follow an Apply link
Resident portal	vintagepadsapt.residentportal.com	Rent payments, lease renewal and maintenance requests.	When you follow the Resident Portal link
Matterport	my.matterport.com	Virtual tours of the floor plans.	When you open a virtual tour
Google Maps	www.google.com	Directions.	When you follow a directions link
Facebook and Instagram	www.facebook.com, www.instagram.com	The UTA Properties social pages.	When you follow a link
Kiara	www.meetkiara.ai	The company that built this site.	When you follow the Powered by Kiara link

Your choices

To ask what information we hold about you, correct it or have it deleted, email utaproperties@zenlivingmgmt.com, call (817) 538-9001, or write to Vintage Pads, 212 S. Cooper St, Arlington, TX 76013.

Changes

If this policy changes, the date at the top of this page changes with it.